And because of that, as my personal world and business focus has changed significantly over the last few years, I have come to realize that I am not able to serve my ITCustomerService.com audience in the way I’d like to or that you deserve.

So, I’m happy – thrilled actually – to report that Kate Nasser of CAS, Inc, has agreed to assume the ITCustomerService.com domain and serve the ITCustomerService.com audience.

I first ran across Kate while doing research for ITCustomerService.com  several years ago, and quickly became a follower and promoter of her work. Kate is indeed a great “people skills coach” with a strong appeal to IT professionals with her logic and stories.  I highly recommend checking out her website at KateNasser.com and following her social media posts.  You’ll learn a lot from Kate and she’ll take good care of you.

If you’d like to get in on the freebies, please sign up at ITCustomerService.com

Here’s the line up for the week:

On Monday, October 4th, download  the ebook and audio version of Become Your Customer’s Hero and The Top 5 Customer Service Mistakes IT Professionals Make (And How to Overcome Them)

On Tuesday, October 5th, get 10 day access to the streaming video of  Customer Communication – The Art of Customer Service , a57 min. training specifically for IT Professionals.

On Wednesday, October 6th, download the Building a Better Business Case report and audio version to learn what information makes it easier for the decision makers to say yes to your next IT project or proposal.

On Thursday, October 7th, watch the first segment of Communication Skills for IT Professionals on how tailoring our messages for our specific audience improves your communication’s effectiveness, and download the transcript for future use.  

On Friday, October 8th, watch the second segment of Communication Skills for IT Professionals on how Attitude plays a part in communication with our IT customers, and download the transcript for future reference.

If you miss the freebies, each item is also available for purchase from ITCustomerService.com.

Don’t forget to register for the 2010 International Spectrum conference, scheduled for April 12th-15th in Denver, Colorado. And come say hi. I’ll be presenting FIVE sessions this year:

• The Art of Customer Service
• The Science of Making UI “pretty”
• Building Better Business Cases 
• Social Media for Techies (NEW this year!)
• Communicating through Change  (NEW this year!)

See you there!

For those of us in IT, it isn’t always comfortable to expand on our customer service or communication skills, yet these are the exact skills that often open new opportunites for us. In a quest to be successful in my own career, I’ve spent a large chunk of time improving my own “soft skills” and coaching others one-on-one to improve theirs.  The effort has always paid off.

To learn how you can you can improve your customer service skills and become your customer’s hero, I invite you to visit my newly updated site ITCustomerService.com. 

Don’t forget to register for the 2009 International Spectrum conference, scheduled for March 23rd-27th in Denver, Colorado. And come say hi. I’ll be giving three sessions:

• The Art of Customer Service
• The Science of Making UI “pretty”
• Building Better Business Cases (NEW this year!)

See you there!

Check out page 8 for my latest article on customer service, entitled “The Top Five Mistakes IT Professionals Make.”

Click here to download a PDF of the presentation slides.  The session was recorded and will be available later in MP3 format.

For a copy of The Art of Customer Service presentation slides, please visit www.itcustomerservice.com

Update 12/13/08: The slides have been taken off-line temporarily, to be updated for the 2009 International Spectrum Conference.