Thank you to those of you who joined my session on designing user interface at International Spectrum 2008!
Click here to download a PDF of the presentation slides. The session was recorded and will be available later in MP3 format.
For a copy of The Art of Customer Service presentation slides, please visit www.itcustomerservice.com
Update 12/13/08: The slides have been taken off-line temporarily, to be updated for the 2009 International Spectrum Conference.