Celebrates Customer Service Week With Free Training Resources is celebrating National Customer Service week, October 4-8, 2010, by giving away one of my IT soft skills training resources each day.

If you’d like to get in on the freebies, please sign up at

Here’s the line up for the week:

On Monday, October 4th, download  the ebook and audio version of Become Your Customer’s Hero and The Top 5 Customer Service Mistakes IT Professionals Make (And How to Overcome Them)




On Tuesday, October 5th, get 10 day access to the streaming video of  Customer Communication – The Art of Customer Service , a57 min. training specifically for IT Professionals.



On Wednesday, October 6th, download the Building a Better Business Case report and audio version to learn what information makes it easier for the decision makers to say yes to your next IT project or proposal.




On Thursday, October 7th, watch the first segment of Communication Skills for IT Professionals on how tailoring our messages for our specific audience improves your communication’s effectiveness, and download the transcript for future use.  


On Friday, October 8th, watch the second segment of Communication Skills for IT Professionals on how Attitude plays a part in communication with our IT customers, and download the transcript for future reference.



If you miss the freebies, each item is also available for purchase from

Posted in Press

Leave a Reply

Your email address will not be published. Required fields are marked *