Every one of us has customers – whether we call them clients, customers, or even co-worker. Anyone who uses our services, skills, and knowledge is a customer. And those customers have the power to shape our businesses and/or careers. How we treat our customers can launch us forward or hold us back.
For those of us in IT, it isn’t always comfortable to expand on our customer service or communication skills, yet these are the exact skills that often open new opportunites for us. In a quest to be successful in my own career, I’ve spent a large chunk of time improving my own “soft skills” and coaching others one-on-one to improve theirs. The effort has always paid off.
To learn how you can you can improve your customer service skills and become your customer’s hero, I invite you to visit my newly updated site ITCustomerService.com.